Enquiries and bookings are different things
Submitting a quote request does not create a booking. A booking is confirmed only after the customer accepts the quotation and Grant's Window Cleaning Ltd confirms the appointment.
Cancelling or rescheduling a booking
If you need to cancel or move a confirmed appointment, please tell us as early as you can on 07368 290722 or [email protected]. We will always try to rearrange rather than cancel.
- Specific notice periods and any charges are confirmed with you at the time of booking.
If we need to cancel or postpone
Occasionally we may need to rearrange, most commonly for weather that would make the work unsafe or produce a poor result, or for events outside our reasonable control. We will contact you as soon as possible and offer the next available appointment. Nothing is charged for visits we postpone.
Failed access
If we arrive as arranged but cannot access the work area, for example a locked side gate, we will try to contact you before leaving. Where a failed-access charge applies, it will only be one that was communicated to you in advance.
Recurring services
Regular cleaning arrangements can be paused, changed or ended by telling us before the next scheduled visit. Work already completed remains payable.
Deposits and refunds
Where a deposit has been taken and a booking is cancelled in accordance with this policy, the deposit treatment and any refund timeframe are confirmed at the time of booking. Work already completed remains chargeable.
Your statutory rights
Where the law gives you a cancellation right, for example for some contracts agreed away from business premises, that right applies in addition to this policy and is not reduced by it. Your statutory rights are not affected.