Who we are
Grant's Window Cleaning Ltd is a window and exterior cleaning business operating across West Sussex, United Kingdom.
- Telephone: 07368 290722
- Email: [email protected]
Information we collect
- Your name and contact details (telephone, email, address or postcode)
- Information about your property and the service you need
- Quotation and booking information
- Communications with us by form, telephone, email or WhatsApp
- Payment and invoice information
- Photographs taken with appropriate permission (for example, service records)
- Basic technical information generated when you use this website
- Your cookie preferences, where applicable
Why we use your information
- Responding to enquiries and producing quotations
- Managing bookings and delivering our services
- Processing payments and maintaining business records
- Handling complaints and protecting our legal rights
- Marketing, only where you have given consent
- Website analytics, only where consent is required and has been obtained
Our lawful bases
We rely on different lawful bases depending on the situation: taking steps at your request before entering a contract (for example, preparing a quotation); performance of a contract (delivering a booked service); compliance with a legal obligation (for example, keeping accounting records); our legitimate interests in running the business; and consent, where we have asked for it, for example optional marketing. Consent is not the basis for handling ordinary service enquiries.
Who we may share information with
We only share information where genuinely necessary, for example with: our website hosting provider; our email provider; our form-handling provider; our accounting provider; a payment provider; WhatsApp/Meta, when you choose to contact us by WhatsApp; Google, when Google services are used; our insurers or legal advisers where required; authorities where the law requires it; and approved subcontractors where necessary to deliver work. We do not sell your information.
How long we keep information
We keep enquiry, quotation, customer, invoice, complaint and photograph records only for as long as they are needed for the purposes described above, or for as long as the law requires (for example, financial records kept for tax purposes). Exact retention periods will be published here once confirmed.
Photographs
We may take photographs of work areas for service records, documentation of existing damage, and quality control, and for marketing only where appropriate permission exists. We avoid or obscure faces, vehicle number plates and property identifiers wherever practical.
Your rights
- Access to your information
- Correction of inaccurate information
- Erasure, in certain circumstances
- Restriction of processing, in certain circumstances
- Objection to processing based on legitimate interests
- Data portability, where applicable
- Withdrawal of consent at any time, where consent is the basis
- Complaint to the Information Commissioner's Office (ICO): ico.org.uk
Contact
To exercise any of these rights, or to ask a question about this notice, contact us on 07368 290722 or email [email protected].